General Terms and Conditions

These general terms and conditions apply to all contracts for the use of GermanProMax (germanpromax.com). Deviating terms of users do not apply. The contract language is German; translations are for information only. These terms are available on this page at all times, and you can save and print them.

Your contracting party is DIAA BUSINESS GROUP — FZCO, Dubai Silicon Oasis, Dubai, United Arab Emirates (details in the imprint). Our offer is aimed at consumers. To buy and learn you need an account with a confirmed email address. The presentation of products is not yet a binding offer. By completing payment on Stripe’s payment page you make a binding offer; the contract is concluded as soon as we activate your access. You receive the confirmation by email.

GermanProMax is an online learning platform for preparing for German language exams and for the “Life in Germany” test. Depending on the product, you receive access for the stated term to courses with lessons, exercises, listening texts, tests, mock exams, flashcards and AI grading of open writing and speaking tasks. Which courses a product includes and how long access lasts is stated in the product description and at checkout. Explanations in the courses are currently in Arabic; we point this out before purchase. We may improve content and publish new course versions as long as the booked scope is preserved. We do not owe success in any exam. You can use the placement test without an account and without a purchase.

The prices shown at checkout when you order apply. All prices are final prices. Customers from the EU pay prices in euros; the Middle East and North Africa region (MENA) pays prices in US dollars. A MENA price can only be paid with a payment card issued in a country of that region. Payment is processed by Stripe, by card, Apple Pay or Google Pay. One-time products are paid in advance, subscriptions at the start of each billing period. You receive receipts and invoices from Stripe by email and in the customer portal.

One-time products end when their stated term expires; they do not renew. Subscriptions renew automatically unless you cancel. The monthly subscription renews for one month at a time and can be cancelled at any time with effect from the end of the current month. Rule for the annual subscription after the first year: [missing] You cancel yourself in Stripe’s customer portal, which you open in your account under “Payment and cancellation”, or by email to contact@germanpromax.com. After cancellation your access remains until the end of the paid period. The right to terminate for good cause remains unaffected.

Your account is personal. Only one session can be active at a time across all devices: a new sign-in ends the previous session, and the signed-out page shows the time and device of the new sign-in. You must not pass your sign-in details on to others.

An AI model grades open writing and speaking tasks using a fixed grading rubric. The grade is a learning aid. It is not an exam result and does not reliably predict the outcome of an exam. You can object to a grade once within 14 days; a human then decides. We also check samples. Up to 30 submissions per day are possible; under high load a grade may be delayed.

You can delete your account at any time in the account settings. Deletion ends all access immediately. A running subscription is cancelled immediately; there is no pro-rata refund for the period already paid. We point this out before deletion. If you want to use the paid period, cancel the subscription first and delete the account later. Before deletion you can download your data as a file. What happens to your data is described in the privacy policy.

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act. For slight negligence we are liable only for breach of essential contractual obligations, meaning those whose fulfilment makes performance of the contract possible in the first place and on whose observance you may regularly rely. Liability is then limited to the foreseeable damage typical for the contract. We aim for high availability; short interruptions for maintenance and security are possible. Your statutory rights in the event of defects in digital products (sections 327 et seq. of the German Civil Code) remain unaffected.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the state of their habitual residence. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. If any provision of these terms is invalid, the remaining provisions remain valid. The German version is authoritative. Version: 25.10.2026