Withdrawal policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, you must inform us (DIAA BUSINESS GROUP — FZCO, Dubai Silicon Oasis, Dubai, United Arab Emirates, building and unit: [missing], phone: +971 50 109 9894, email: contact@germanpromax.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at [missing: withdrawal function under section 356a of the German Civil Code]. If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium (e.g. by email) with information on the content of the withdrawal statement and the date and time of its receipt. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

For a contract for digital content not supplied on a tangible medium, the right of withdrawal expires once we have begun performance after you – have expressly consented to us beginning performance before the withdrawal period expires, – have confirmed your knowledge that by giving this consent you lose your right of withdrawal once performance begins, and – we have provided you with a confirmation of the contract under section 312f of the German Civil Code (section 356(6) of the German Civil Code). For a contract for services, the right of withdrawal expires once we have fully performed the service and only began performance after you gave your express consent and confirmed your knowledge that you lose your right of withdrawal upon full performance of the contract (section 356(5) of the German Civil Code). You give this consent and confirmation before purchase at checkout with a separate tick box; a purchase is currently not possible without this tick. We store the version and time of your statement with your purchase.

(If you want to withdraw from the contract, please complete and return this form.) – To DIAA BUSINESS GROUP — FZCO, Dubai Silicon Oasis, Dubai, United Arab Emirates, building and unit: [missing], email: contact@germanpromax.com: – I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*)/for the provision of the following service (*) – Ordered on (*)/received on (*) – Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only if this form is notified on paper) – Date (*) Delete as appropriate.